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    General FAQ

    How do I track my order?

    After your order is processed and shipped, you will receive an email with a tracking number for you to track your purchase in transit.

    Note: Certain purchases may not have a tracking number and cannot be traced until delivery receipt.

    Where do you ship to?

    We currently ship to the continental US and will be expanding to world wide shipping in the near future!

    What payment methods are accepted?

    We accept the following payment methods:
    Debit/Credit Cards – Visa, MasterCard, American Express, JCB.
    Apple Pay
    Google Pay

    What is the return policy?

    If you received a product which has a manufacturer defect or other issue, please let us know within 7 days after receiving it (if we are not contacted within this time period returns will not be accepted). Once you contact us for a return, we will give you instructions on how to return your item and complete the return process.

    To initiate a return please contact us via the form on this page.

    *Returns may subject to a restocking fee.

    Managing Your Account

    How do I create an account?

    Accounts can only be created on checkout of a purchase. When checking out, in the Billing Details section after the email address field you will see a checkbox option to create an account. Check that option and enter a password to create your account once the order is placed.

    If you made a purchase as a guest and would like to create an account post-purchase, send a message via the form with the email address you placed the order with and an account will be generated for you. Once the account is generated you will be sent a confirmation email with a link to create a password.

    How do I edit my general info?

    Login here to your account, then click on the Account details tab in your account dashboard.

    How do I manage shipping/payments?

    Login here to your account, then click on the Addresses tab in your account dashboard to edit your shipping and billing addresses. To edit your payment methods click on the Payment methods tab in your account dashboard.

    How do I cancel my account?

    Login here to your account, then click on the Account details tab in your account dashboard. At the bottom right of the Account details screen is the button to delete/cancel your account. Once your account has been deleted, all data associated with your account will be permanently deleted and this action cannot be undone.